How can we help?

No packing slip or paper return label will be included in your UNIQLO package. Please follow the instructions below to create your return label and packing slip.
 



1   Log into your account or guest account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?


Please note, each return parcel posted is subject to a 2.95€ returns shipping fee. UNIQLO will only accept returns which are made within the 30 day returns period.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels. Please review the UNIQLO.com Returns Policy


2  Print the return label and apply it to your package

You will be able to create multiple return delivery labels per order. Each return label used is subject to a €2.95 returns shipping fee.

Please note, to generate an additional return label you will need to wait until your first return is processed by our warehouse team.

Print a return label:

Print your return label at home and attach to your return parcel. No internal paper forms or packing slips are required. To avoid any delays, please remove or block out your original delivery address. 


I don't have access to a printer, what can I do?

Please allow up to 24 hours to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.


3  Package the return item(s). 
 
Please ensure the item(s) are in a resalable condition and the returned parcel does not contain any items that are not eligible to be returned. You can use any packaging you like, providing that the package is secure. Click here to review the full returns policy. 


 



4  Drop off the package at a UPS Collection Point  

Click here to find the UPS Collection Point closest to you.

 



5  Your return will be sent back to the warehouse and processed  

Click here to track your return with UPS. You will need to enter the tracking number that was provided to you when you made your return.

alternatively, you can track your return by accessing our returns portal with your order number and email address and then clicking on 'Search for returned parcel'.

You will receive your refund within 14 days after the return has arrived at our warehouse..

Please note: We will send you an email as soon as we have processed your return. Please wait until you receive the confirmation email.
 




6  Refund  
 
The refund will be made to the payment method used for the order. If you paid by credit/debit card, please allow 3-5 working days after receiving the confirmation email.

If you paid via PayPal, please allow up to 24 hours for the funds to reflect in your account..

Please note, the 2.95€ (returns shipping fee) will be deducted from your total refund amount.

If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.