UPS

Website: Customer Service | UPS Italy
Phone:  For immediate assistance: +39 02 30 30 30 39.  Toll-free number: 800 877 87. Monday to Friday: 8 am to 7 pm, Saturday: 8 am to 5 pm.
Email: custsvciten@ups.com  
 

InPost

Website: Customer Service | InPost Italy
Phone:   +39 02 38 58 28 94. Monday to Saturday: 8 am to 8 pm.
Contact Form: Contact form | InPost

 

• Q. I have not received my tracking details.

  A. We aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​
  
  
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.
  
  Helpful Link: How to Track My Order
   

• Q. It's past my order's estimated delivery date

  A. Sometimes minor delays can occur. Please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking at our delivery partners' tracking site, in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date. Please also check your text messages and email inbox in case there is an update there from us or our delivery partners. If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.

• Q. I was not in when you attempted to deliver. How do I reschedule my delivery?

  A. Sorry to hear that we missed you when we tried to deliver. If this is your first delivery attempt, please note that BRT will attempt two deliveries. To manage your delivery, please try to reschedule your delivery date.  
   
  You can reschedule your delivery date by:    
   

  1. Locating your tracking number (BRTcode): This can be found in your email which you have received from BRT. 
  2. Access the BRT website or app: Enter your BRTpin and BRT code to access the tracking page. 
  3. Select a new delivery day which is more convenient for you! 

  If the second delivery attempt is unsuccessful, BRT will send your order to their hub and contact you by phone to confirm if you would like your order being redelivered home, delivered to a pick up point or returned to warehouse. 
  
  If the phone call is unsuccessful, BRT will send your order back to us and we will process a refund.

• Q. Where can I find my UNIQLO Security Code for delivery with BRT?

  A. When accepting your BRT delivery, you are required to present a security code to your driver. You can find this delivery security code (4 digits) within your shipment confirmation email and your UNIQLO order tracking (log in with Guest ID or UNIQLO account required).
  
  
  
  If you are unable to show your driver your delivery security code, the driver will be unable to deliver your parcel. When placing an order with us, please ensure that you use an email address and mobile phone number which you can access.
  
  If you are unable to provide the correct UNIQLO Security Code for delivery with BRT at the point of delivery, BRT will send your order to their hub and put it on hold for up to 7 days. During this period, BRT will contact you by phone to confirm whether you would like your order to be redelivered to your home, delivered to a pickup point, or returned to the warehouse. 

• Q. Can my order be delivered to a secure location or to my neighbours?

  A. Due to security reasons, we are unable to deliver your order to a neighbour or a specified secure location.  

• Q. Can the PIN code requirement be removed?

  A. At this time, the PIN code is mandatory and cannot be removed.  

NEED HELP?
Our Customer Care team are always here to help and if you have any enquiries regarding your delivery please contact us via Chat Support.