Need help with your BRT delivery? Please click here

Q. Need help with your BRT delivery? Please click here

Frequently asked questions to help you with your BRT delivery:

▼ I was not in when you attempted to deliver. How do I reschedule my delivery?
Sorry to hear that we missed you when we tried to deliver. If this is your first delivery attempt, please note that BRT will attempt two deliveries. To manage your delivery, please try to reschedule your delivery date.

You can reschedule your delivery date by:
1. Locating your tracking number (BRTcode): This can be found in your email which you have received from BRT.
2. Access the BRT website or app: Enter your BRTpin and BRT code to access the tracking page.
3. Select a new delivery day which is more convenient for you!
If the second delivery attempt is unsuccessful, BRT will send your order to their hub and contact you by phone to confirm if you would like your order being redelivered home, delivered to a pick up point or returned to warehouse.

If the phone call is unsuccessful, BRT will send your order back to us and we will process a refund.
▼ Where can I find my BRT delivery security code?

You can find your BRT delivery security code in the shipment confirmation email sent by UNIQLO. If you are unable to show the driver your delivery security code, the driver will be unable to deliver your parcel.
▼ Can my order be delivered to a secure location or to my neighbours?

Due to security reasons, we are unable to deliver your order to a neighbour or a specified secure location.
▼ Can the PIN code requirement be removed?

At this time, the PIN code is mandatory and cannot be removed.

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How can we help?

Q. Need help with your BRT delivery? Please click here

▼ I was not in when you attempted to deliver. How do I reschedule my delivery?

▼ Where can I find my BRT delivery security code?

▼ Can my order be delivered to a secure location or to my neighbours?

▼ Can the PIN code requirement be removed?

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