How can we help?

When accepting your BRT delivery, you are required to present a security code to your driver. You can find this delivery security code (4 digits) within your shipment confirmation email and your UNIQLO order tracking (log in with Guest ID or UNIQLO account required).



If you are unable to show your driver your delivery security code, the driver will be unable to deliver your parcel. When placing an order with us, please ensure that you use an email address and mobile phone number which you can access.

If you are unable to provide the correct UNIQLO Security Code for delivery with BRT at the point of delivery, BRT will send your order to their hub and put it on hold for up to 7 days. During this period, BRT will contact you by phone to confirm whether you would like your order to be redelivered to your home, delivered to a pickup point, or returned to the warehouse.