What is my order status?

Q. What is my order status?

Thank you for shopping with UNIQLO Italy!

If you order has not been shipped yet, you can track the status of your order by logging in to your UNIQLO account or guest account here: Access Account. If you placed your order through guest checkout, you can find your Guest ID provided on the confirmation email.

Expected delivery timeframes may vary due to the stock status of individual products within an order. Please be aware that your expected delivery date is specified at checkout, in purchase history, and order confirmation emails.

Once your order has been shipped, you can click here to track your delivery with the courier.

Delivery support

If you're expecting a parcel and there appears to be a problem, please reach out directly to your courier’s customer service team for support:

Contact BRT

Website: Customer Service | BRT
Contact form: Contact form | BRT

Contact UPS

Website: Customer Service | UPS Italy
Phone: For immediate assistance: +39 02 30 30 30 39. Toll-free number: 800 877 87. Monday to Friday: 8 am to 7 pm, Saturday: 8 am to 5 pm.
Email: custsvciten@ups.com

Contact InPost

Website: Customer Service | InPost Italy
Phone: +39 02 38 58 28 94. Monday to Saturday: 8 am to 8 pm.
Contact form: Contact form | InPost

Domande frequenti

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