Help With My Delivery

A. We aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​

If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.

Helpful Link: How to Track My Order
 

A. Sometimes minor delays can occur. Please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking at our delivery partners' tracking site, in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date. Please also check your text messages and email inbox in case there is an update there from us or our delivery partners. If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.

A. Sorry to hear that we missed you when we tried to deliver. To manage your delivery, please try to reschedule your delivery date.  
 
You can reschedule your delivery date by:    
 

1. Locate your tracking number (BRT Code): You can find this in the delivery email sent by BRT
2. Access the BRT website or app: Enter your BRTpin ( 3 digits) and BRT code to view your shipment details. 
3. Select a new delivery date: Choose a day that is more convenient for you. 

If you are unable to reschedule your delivery or require further assistance, please contact our Customer Service Team.

A. We're sorry to hear that your delivery was not completed as expected.

To manage your delivery, please try to reschedule your delivery date.      

1. Locate your tracking number (BRT Code): You can find this in the delivery email sent by BRT
2. Access the BRT website or app: Enter your BRTpin ( 3 digits) and BRT code to view your shipment details. 
3. Select a new delivery date: Choose a day that is more convenient for you. 

If you are unable to reschedule your delivery or require further assistance, please contact our Customer Service Team.

A. When accepting your BRT delivery, you are required to present a security code to your driver. You can find this delivery security code (4 digits) within your shipment confirmation email and your UNIQLO order tracking (log in with Guest ID or UNIQLO account required).

If you are unable to show your driver your delivery security code, the driver will be unable to deliver your parcel. When placing an order with us, please ensure that you use an email address and mobile phone number which you can access.

If you are unable to provide the correct UNIQLO Security Code for delivery with BRT at the point of delivery, BRT will send your order to their hub and put it on hold for up to 7 days. During this period, BRT will contact you by phone to confirm whether you would like your order to be redelivered to your home, delivered to a pickup point, or returned to the warehouse.